SELF PILATES LLC

Studio Policies, Terms & Conditions

Welcome to SELF PILATES LLC. These Studio Policies, Terms & Conditions are designed to maintain a safe, respectful, and professional environment for all members, guests, and staff. By purchasing a membership, class package, or booking any service, you acknowledge that you have read, understood, and agree to the following policies.

Upon purchase, you will receive a copy of the full SELF PILATES Studio Policies and are strongly advised to review them carefully before signing or participating in any class or service.

1. Attendance & Late Arrival Policy

Late arrivals will not be permitted to join class. This policy ensures the safety of all participants and prevents disruption to the session already in progress. We recommend arriving at least 5 minutes prior to class start time. Doors open 5 minute before class time.

2. Cancellation & No Show Policy

All class and sauna cancellations must be made at least 24 hours in advance through the SELF PILATES app or online booking platform.

Late Cancellations:
Cancellations made within the 24 hour window will result in the loss of the class credit.

No Show Policy:
If you are booked for a class and do not attend without cancelling, it will be recorded as a no-show.

All no-shows result in:
• Loss of class credit
• $20 no-show fee charged to the card on file

Repeated no-shows may result in temporary suspension of booking privileges.

3. Refund & Return Policy

All sales are final. No refunds, returns, transfers, or extensions will be issued for:
• Memberships
• Class packages
• Sauna sessions
• Private sessions
• Retail items

Exceptions may be made solely at the discretion of SELF PILATES LLC in cases of documented medical emergency.

4. Failed Payment & Processing Fee Policy (Texas)

If a payment method on file is declined, SELF PILATES will attempt to notify the member via email, phone, or text.

Members must update payment information within 3 business days of notification.

After this grace period, a $15 processing/re-attempt fee may be applied for each failed payment.

Membership access and booking privileges may be suspended until the balance is paid in full.

In accordance with Texas Business & Commerce Code § 604A.0021, SELF PILATES LLC may recover reasonable fees for returned or failed payments, provided such fees are clearly disclosed.

5. Grip Sock Requirement

For hygiene and safety purposes, grip socks are required for all Pilates classes. If you arrive without grip socks, a pair must be purchased prior to participation. This helps prevent slips, maintains cleanliness, and protects both clients and equipment.

6. Equipment Weight & Safety Guidelines

SELF PILATES utilizes Balanced Body Studio Reformers which have a maximum weight capacity of 350 lbs per manufacturer specifications.

Members approaching or exceeding this limit are asked to notify the studio prior to class so appropriate accommodations can be made. This policy is based strictly on equipment engineering standards and is not related to body appearance or type.

Members are encouraged to consult a healthcare provider before beginning any new fitness program.

7. Assumption of Risk & Liability Waiver

Participation in Pilates and fitness activities involves inherent risks, including but not limited to muscle strain, falls, injury, or aggravation of pre-existing conditions.

By participating, you voluntarily assume all risks and agree that SELF PILATES LLC, its owners, staff, instructors, and affiliates shall not be held liable for any injury, loss, or damage sustained during participation, except as required by Texas law.

8. Health Disclosure & Medical Clearance

Clients must disclose any injuries, medical conditions, pregnancy, or physical limitations prior to participation.

SELF PILATES reserves the right to request written medical clearance if deemed necessary for safety.

Failure to disclose conditions may result in participation at the client’s own risk.

9. Pregnancy Policy

SELF PILATES does not offer pregnancy or prenatal Pilates classes.

For safety reasons, clients who are currently pregnant are not permitted to participate in reformer or mat classes at this time. We encourage expectant mothers to seek programs specifically designed for prenatal fitness with certified prenatal instructors.

10. Membership Hold Policy

SELF PILATES does not offer membership holds or freezes for any reason, including medical or personal circumstances.

All memberships remain active and continue to bill according to the selected plan. Members are encouraged to carefully consider this policy before purchasing.

11. Right to Refuse Service

SELF PILATES LLC reserves the right to deny or discontinue services at its discretion for:
• Disruptive behavior
• Failure to follow policies or instructions
• Actions compromising safety or comfort

Decisions are made in compliance with Texas Human Resources Code §121 and Title II of the Civil Rights Act and are never based on protected characteristics.

12. Equipment Care & Responsibility

Clients must handle all studio equipment with care. Avoid products that leave residue, sharp accessories, or damage-prone clothing. Clients may be held financially responsible for intentional or negligent damage.

13. Schedule Changes

SELF PILATES may modify class schedules, instructors, or formats at any time. All updates will be reflected in the SELF PILATES app.

14. Personal Belongings

SELF PILATES is not responsible for lost, stolen, or damaged personal items. Members are responsible for securing their belongings at all times.

15. Photography & Media Release

SELF PILATES may capture photos or video for marketing purposes. By attending, you grant permission for use unless written opt-out is submitted.

16. Emergency Procedures

Members agree to follow staff instructions during emergencies or evacuations. SELF PILATES is not liable for personal property loss during such events.

17. Age Requirement

Clients must be 18 years or older to participate in any SELF PILATES class, service, or membership. No exceptions are made for minors.

18. Privacy & Data Use

Client information is used solely for operational, communication, and billing purposes. Data is not sold or shared except where legally required.

19. Communication & Electronic Notices

SELF PILATES communicates important information primarily via email, including but not limited to:
• Policy updates
• Schedule changes
• Billing notifications
• Studio announcements
• Emergency notices

By maintaining a membership or booking services with SELF PILATES, you consent to receive electronic communications and acknowledge that email is an official method of communication.

Members are responsible for ensuring their email address on file is current and accurate and are advised to regularly check their email (including spam/junk folders) to stay informed of all studio updates and notices.

Failure to review email communications does not exempt members from compliance with these policies.

20. Website Terms of Use

Use of the SELF PILATES website constitutes agreement to these policies and applicable Texas laws. Disputes shall be governed by the laws of the State of Texas.

Acknowledgment

By booking or purchasing any services, you confirm that you have read, understood, and agreed to these Studio Policies & Terms.

SELF PILATES LLC
Crosby, Texas

For questions, please contact: info@selfpilates.net